Behind the scenes: How our enquiry process works.

When looking for a digital design agency, it can be a difficult process as some businesses provide fixed-price packages, while others do not discuss pricing until towards to end of the process.

This blog will walk you through and our enquiry process by breaking it down into a few simple steps.

Process of Enquiry

  1. Interaction and Clarification
  2. Confirmation
  3. Design and Development

Interaction and Clarification

Once we have received an enquiry, there are several steps we must take behind the scenes in order to produce the final product.

Whether it’s social media marketing or web design, a member of our professional team will get in contact with you to clarify the details of the project – typically via a phone call/video call.

Throughout this call, we will discuss every aspect associated with your business including your current and future prospects and where you envision our services taking you.


After having a call, we will have a much better grasp of what you require. Therefore, we would be able to make any additional recommendations and put together a proposal, detailing the price and terms of contract.

Design and Development

Once an agreement has been reached at the end of the enquiry process, we can begin to build our working relationship together and provide you with our outstanding service.

In regards to website design, at this stage, we will mock-up a design for the homepage, as well as some basic functionality on our test server, or in terms of social media marketing, we will begin to develop a content plan.


Here at Made in Scotland, we have helped many of our customers get online with a full business website and social media presence with easily manageable monthly costs.

We create a package that fits the needs of your business and adheres to the goals you want to achieve once you’re online. You can fund any website that meets our business criteria from small enterprise to large e-commerce web applications.

If you would like to see for yourself how simple the enquiry process with Made in Scotland is, make sure to call 01698 892545, email [email protected] or fill out our online enquiry form.

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Speak to our expert team today and find out how we can help your business get online quickly to gain new customers and a wider audience.
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